Level Renovation FAQ


About Level Renovation

To become a Level Renovation general contractor, you must have the following qualifications:

  • Ontario corporation number (Ontario)
  • A registered tax account number
  • A WSIB clearance certificate, unless you meet the exemption requirements (Ontario)
  • Commercial general liability insurance of at least $2,000,000
  • At least two years of experience as a residential general contractor
  • References from recent clients

Since Level Renovation platform relies on qualified and professional contractors, we will call you for an interview and request references from your previous clients. We will also arrange to meet you on an active job site to observe the way you work and make sure it meets our standards. By getting to know you, we will build a solid trust relationship.

We know how stressful it can be to undertake a home renovation project. That's why we support you at every stage of the project, starting with the design phase and the careful selection of architects, engineers, and interior designers. We then help you create a detailed scope of work to facilitate the quote bidding process, which allows you to choose from qualified and reliable contractors with valid licenses and insurance that covers personal injury and property damage. At this time, our service is only available in the greater Toronto, and surrounding areas. We are currently not able to support minor repair and maintenance projects costing less than $10,000.

Billdr will help you find a licensed general contractor with liability insurance, who has been vetted and certified by us. The process is simple:

  1. Go to levelrenovation.com and click Tell us about your project.
  2. Make an appointment for a free consultation with a Level Renovation Project manager.
  3. Your Project manager will then visit your home and work with you to define the scope of the work and take measurements in order to provide a detailed budget estimate within seven days.
  4. If you need architectural or structural plans or the help of an interior designer, your Project manager will refer you to our partner firms prior to your on-site visit. Once the plans are complete, your Project manager will be able to prepare the scope of work and a detailed budget estimate.
  5. During the construction, we'll help you coordinate your project until the job is done. Our project management includes regular site visits, weekly reports, budget monitoring, supervision of modifications, assistance in ordering materials, and constant support to deal with unforeseen circumstances. You are in good hands.

Visit levelrenovation.com and click Tell us about your project. After following the steps listed above, you will receive a detailed quote from us.

The more detailed the renovation description, the better your Level Renovation Project manager will be able to assess the scope of work and provide an accurate budget estimate.

We encourage you to try to describe your renovation project as best you can. When you meet with your Project manager, they will help you fill in details and provide a clear assessment of the work to be done.

Before choosing a contractor, we recommend that you meet with them to discuss their proposal. To avoid misunderstandings, don't take anything for granted and clarify all the important aspects of your renovation project. In particular, confirm when the work will start, how long it will take, who will be responsible for purchasing materials, and how payment terms will be structured. A Level Renovation Project manager can guide you through this process.

Before the renovation

A building permit is required if you plan to change the function of a room (e.g. add a bathroom, convert a bedroom into a kitchen, add an extension, etc.) or the exterior appearance of your property (façade, windows, etc.). To find out if you need to apply for a permit, check with your municipality.

If you give a contractor power of attorney, they can apply to your municipality on your behalf. However, this formality remains the responsibility of the owner. We recommend you take care of this yourself allowing your contractor to focus on the renovations. Your dedicated Level Renovation Project manager is available to assist you.

A floor plan is a diagram that provides a 2D top view (plan view) of the layout of your home, including the size of each room, as well as the position of walls, doors, and appliances. It allows the contractor to better visualize your interior and make recommendations that take the potential challenges of your renovation project into account.


During the renovation

Send change requests to us in writing, with your Project manager included in copy (cc). Ask what impact the changes will have on the timeline and cost of your project before any changes are made to avoid unwanted surprises.

After the renovation

We will ask for your feedback on the experience and suggestions for improvement. We take all feedback seriously and will make adjustments, as required to provide the best home renovation services in the industry.

If you find defects at the end of a renovation project, take note of them. Send this list to us, along with photos. Once the corrections have been made, review them together to ensure that everything is in order before you make your final payment. A Level Renovation Project manager can assist you if needed.


You will receive invoices by email and can make payments directly to the Level Renovation using bank transfer. Our payment terms are below:

  • 35% deposit upon signing the contract
  • 45% during the renovation, in two installments (25% and 20%, for example), depending on circumstances
  • 10% when the work is complete

    Our payment terms for Kitchens are below;

  • 50% deposit upon signing the contract
  • 45% during the renovation
  • 10% when the work is complete

A deposit allows the general contractor to purchase necessary materials and hire workers. General contractors avoid financing homeowner projects and rarely agree to advance funds for the purchase of materials or the payment of subcontractors. However, it is common for homeowners to hold a final payment of 10% until the work is completed.

At the moment, Level Renovation does not grant loans. Check with your bank to see what financing options are available for your renovation project.


Level Renovaton have insures for homeowners. Before the work begins, don't hesitate to ask your contractor for their insurance certificate. You must also ask your home insurance provider about additional coverage required prior to your renovation, especially if your home will be unoccupied.

In the event of damage to your home, contact your home insurance provider to make a claim and they will guide you through next steps. Additionally we at Level Renovation have both private liability insurance and WSIB.